How did your channel infrastructure get like this?

In most organizations, channel infrastructure has been built over time, adapting to changing teams, technology, and strategic objectives. While each update and overhaul may have been necessary at the time, these evolutions can result in:

• A fragmented application stack
• A complicated partner experience
• Incomplete or unreliable data
• Convoluted integration schema

Do you recognize any of these signs?

Think about all the systems, tools, and processes required for your partners to conduct business with your organization. Do you know how your partners feel about the experience?Have you noticed any of these signs?

• The partner experience is complex.
• Partners use people to get work done and avoid the available tools.
• Data is difficult to compile or to use for making decisions.
• Integrations are convoluted, hard to understand, or break easily.
• There are too many manual tasks.
• Too many projects are considered ‘high priority, and never seem to fully complete.

Have you tried these fixes that haven't worked?

Has your team recognized some of these issues and worked on fixing them? Some problems are straightforward and can be resolved directly with a successful project or process improvement. However, in a highly integrated environment, some problems can’t be resolved with a simple fix and a solution in one area can have unintended consequences in other areas.

Have you tried:

• Spot Fixes & ‘Bandaids’
• Single-Point Process Improvements
• Purchasing New Applications
• Working with a New Vendor
• Implementing a New Technology
• Too many projects are considered ‘high priority, and never seem to fully complete.

Did these solutions work or did the underlying issues remain?