Partner Experience Assessment

Our consultants will conduct an in-depth review of your partner experience, from initial access to the people and systems at the company. We will then develop a recommendation for high impact ways to improve the partner experience using any existing partner feedback data, information gained from interviews with partners and internal stakeholders, and analysis of tools in the channel tech stack.

Deliverables include:
  • Partner Journey Map Comparison
  • Partner Experience & Portal Analysis
  • Quick Win Improvement Recommendations
Completed in an average of 6 weeks after signed SOW
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Infrastructure Roadmap Assessment

Moving forward means understanding where you are, determining where you want to go and developing an approach to get there.  Using a workshop based approach, the assessment focuses on working with you to identify  quick wins and the high impact changes needed to simplify and streamline your processes, systems and data.

Deliverables include:
  • Comprehensive System Map
  • Infrastructure vs. Strategy Gap Analysis
  • High-Level Implementation Roadmap
Completed in an average of 6 weeks after signed SOW
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Business Process Assessment

For processes like deal registration, referrals and onboarding, this assessment documents the current approach, and identifies and prioritizes areas of improvement based on effort and business impact. We then develop a recommended implementation approach with an emphasis on early quick wins and logical sequences for larger improvements.

Deliverables include:
  • Comprehensive Process Documents for Priority Workflows
  • Quick Win Improvement Recommendations
  • Implementation Recommendations
Completed in an average of 6 weeks after signed SOW
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Channel Infrastructure Adoption

The Adoption Problem

We have great tools. Why don’t people use them?

Has your team ever expended massive efforts to launch a platform, but it ends up with low (or no) adoption? Are your users taking advantage of some functionality but not getting the full benefits from what is available? With the number of vendor platforms and communication streams the average partner has to deal with, it’s a miracle that we get any engagement at all. We owe it to our partner communities to build tools that are easy to use, processes that are easy to follow, and programs that are easy to understand. Think about your current partner facing infrastructure. Are there any:

What does it take to make that the user community is able to take full advantage of what is available to them?

The Is Inspired Approach

Ongoing adoption is as important as initial implementation.

Much attention and effort is focused on launch but, in most cases, the real work begins once a platform is up and running. Just because you build it, does not mean they will come. Communications, events, training, and incentives all have to be coordinated with as much focus after launch as leading up to it. 

The programmatic approach to adoption.

The Assess, Select, Implement, and Adopt cycle is used for new tool implementations, but can also be used for adoption efforts with existing components in your partner ecosystem. Our assessment recommendations frequently include better ways to use existing infrastructure instead of the default ‘rip and replace’ approach.

Our standard adoption services include:

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